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Exam Code: 7003.1
Exam Name: Avaya (Avaya Communication Server 1000 for Avaya Aura Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 65 Questions and Answers
Last Update: 2014-02-24

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NO.1 You are installing a new Communication Server 1000E (CS 1000E) SA release 7x system for your
customer. They have asked you to implement the corporate Directory Feature during the installation.
A. SFTP must be disabled in LD 117.
B. Valid telephony accounts must already exist in Subscriber Manager.
C. The CS 1000E Call Server must be joined to security domain.
D. Centralized authentication must be disabled.
Answer: C

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NO.2 A technician deployed a Communication Server 1000E with dual homing feature configured. Both the T
and 2T ports are connected on the media Gateway Controller (MGC) one connection is active to avoid
network loops.
Which two statements are true, if the connection to the active port on the MGC is host?
(Choose two)
A. The MGC will issue a link down error.
B. The MGC will switch to the active pert.
C. The MGC and CPPM will have no loss of service.
D. The MGC will switch to the active port after 12 seconds.
Answer: B,C

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NO.3 A customer has deployed a Communication Server 100 Rls. 7x system at their site. The technician has
been asked to add the Call pickup feature to the 100 IP telephone in the sales department.
The customer wants to be sure active calls not lost when the changes are made.
Which Phones Configuration feature can be enabled that will ensure changes to the telephone are not
transmitted to the call server until the telephone are busy.?
A. Bulk change
B. Courtesy change
C. Group change
D. Template change
Answer: B

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NO.4 A customer wants to deploy an Avaya Server (CS) 1000 Rls. 7x system in Avaya Aura solution.
They plan to have the system support 50,000 users.
Which system type will meet the customer ¯ s needs?
A. CS 1000E Co-Resident Call Server and Signaling Server
B. CS 1000E Standard Availability (SA)
C. CS 1000E High Availability (HA)
D. CS 1000E High Scalability (HS)
Answer: D

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NO.5 A technician is installing the Linux Base Operating System software on the CPDC server for the Avaya
Aura system and steps away while the software is loading. When the technician returns, he verifies that
the Linux base installation is complete and successfully installed.
What status can the technician verify to ensure the installation is successful?
A. There is no visible indication available.
B. The Linux server reboots and the FQDN login prompt appears.
C. The status of Linux Hardening items is displayed and the system reboots.
D. The Linux server reboots and the Linux Status Completion screen appears.
Answer: B

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NO.6 A customer wants to build a new Ip node on their Communication Server (CS) 1000E system with three
Signaling Servers. This node will support virtual trunks, IP media services, TPS and personnel directories.
A technician logs into Elements manager to complete the configuration, after creating and saving the
node configuration, the transfer now option chosen, then the servers are selected, the start sync is
selected followed by restart application.
What is expected outcome from the system?
A. The node file will be transferred from Signaling Servers to the call servers, and INI files will be
transferred from the call server to the selected servers.
B. The node file will be transferred from Call Servers to the Signaling servers, and the INI files will be
transferred from the Call Servers to the selected servers.
C. The node file will be transferred from Signaling Servers to the Call Server, and the INI files will be
transferred from Call Servers to the Signaling servers.
D. The node will be transferred from Element manager to the call server, and INI files will be transferred
from Element manager to CallServer.
Answer: B

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NO.7 A customer has a Communication Server (CS) 1000E Rls. 7 x system with a System Manager as the
primary Security Server that has been designated as a Deployment Server. The application file (.nai) has
been uploaded to the deployment manager library. The customer has added an element to the security
domain and wants to deploy software applications to the element.
With respect to deployment services, which statement is false?
A. Deployment Manager has logicto prevent applications beingdeployed on unsupported hardware
platform.
B. MAS application has its own separate .nai file.
C. IM & Presence application has its own separate .nai file.
D. MAS can be deployed on the same server as Session Manager.
Answer: D

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NO.8 A technician on a Communication Server 1000E SA Rls. 7x cannot get a second media Gateway to
register with the Call Server. The call server and Media Gateway 1 sit in the same 19 inch rack while
Media Gateway 2 is in another building and connected via the computer IP network Media Gateway 2 can
ping the Call Server but cannot register. The network is suspected of having a firewall or port blocking
issue.
Which diagnostic tool will help to isolate and identify a firewall or port blocking issue between the call
server and Media Gateway 2?
A. Gryphon Tool
B. Packet Capture Tool
C. Linux PPP Tool
D. Linux Modem Configuration Tool
Answer: B

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NO.9 A customer with a Communication Server (CS) 1000E at Rls. 5.5 with two IPMG is upgrading the
system to CS 1000E SA release 7 x. The second media gateway includes a media Gateway Controller
card with one high density DSP daughter board.
How many voice channels does this configuration provide?
A. 32
B. 64
C. 96
D. 128
Answer: D

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NO.10 Refer to the exhibit.
A Communication Server 1000E Rls. 7 x customer is adding a new Human Resources department with
eight IP telephone users. The customer has asked for the telephones to be programmed with consecutive
Directory numbers (DNs) from their DID range (2000-2099).
Which numbers sequence is available to meet the customer ¯ s r equ ir e m en t s?
A. 2001-2008
B. 2010-2017
C. 2050-5057
D. 5091-2098
Answer: D

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Exam Code: 3305
Exam Name: Avaya (Avaya Aura® Experience Portal with POM Implementation and Maintenance exam)
One year free update, No help, Full refund!
Total Q&A: 64 Questions and Answers
Last Update: 2014-02-24

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NO.1 The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in
the deployment is not configured correctly?
A. Avaya Aura Communication Manager
B. Avaya Aura Session Manager
C. Intelligent Customer Routing
D. Avaya Aura Experience Portal
Answer: A

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NO.2 You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL
database has become corrupted and you have determined you must restore the database from a
backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose
three)
A. Restart the vpms service on the Experience Portal Manager (EPM).
B. Reconnect each Media Processing Platform (MPP) with the EPM.
C. Restart the MPP service from the EPM.
D. Restart the avpSNMPAgentSvc on the EPM.
E. Install a new license file on the EPM.
Answer: A,B,D

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NO.3 You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura
Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an
Active Job, but no outgoing call spears to be made. You notice the following entry in the
CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault:
user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign
Manager" and restart the campaign
B. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
C. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall
user name administered in POM Configuration > POM Server > outbound Settings> voice Server link
has the assigned role of "Web Services"
D. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall
user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server
link has assigned the role of "POM Campaign Manager".
Answer: C

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NO.4 What is the last step that is required after successful installation of intelligent Customer
Routing (ICR) Core?
A. Restart the terracotta service.
B. Restart the ICR Core service.
C. Restart the httpd service.
D. Reboot the machine.
Answer: D

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NO.5 You have installed an Orchestration Designer application on a Tomcat application server and
try at call to the application. The test call fails.
What is the best way to validate the application installation?
A. Check the Avaya Aura experience Portal (AAEP) System Monitor.
B. Check AAEP administration System Maintenance > Log Viewer
C. Open a browser window and access the application Http:// <host>: <port>/<application
name>/index.html
D. Look at the Application Detail Report in the AAEP administration.
Answer: C

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NO.6 On an existing Avaya Proactive Outreach Manager (POM) server, what three are required
when configuring a voice campaign? (Choose three)
A. the IP of the POM server
B. an existing contact strategy
C. the Call Classification Analysis (CCA) timeout to be used
D. an existing contact attribute
E. sufficient voice ports and POM CCA licenses
Answer: B,D,E

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NO.7 Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report?
(Choose three)
A. Call completed
B. Call failed
C. Call completed in SSA
D. Call routed
E. Call transferred
Answer: C,D,E

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NO.8 After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port
distribution page only to see the name of the media Processing Platform (MPP) servers in the
system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise
WebLM server is down
B. One or more MPP system resources are overloaded
C. The specified VoIP gatekeeper or SIP gateway is incorrect
D. The Postgres service on the Experience Portal manager (EPM) is not running
Answer: A,C

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Exam Code: 6101-1
Exam Name: Avaya (Avaya Ethernet Routing Switch Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 70 Questions and Answers
Last Update: 2014-02-24

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NO.1 An engineer needs to assign an IP address of 172.25.36 for out of band management
of an Ethernet
Routing Switch (ERS) 8600 switch with a subnet mask of 255.255.255.192
Which Command Line Interface (CLI) command should the engineer use?
A. ERS86000:5# config bootconfig set ip 172.25.10.36/26
B. ERS86000:5# config bootconfig set ip 172.25.10.36/27
C. ERS86000:5# config bootconfig net mgemt ip 172.25.10.36/27
D. ERS86000:5# config bootconfig net mgemt ip 172.25.10.36/26
Answer: D

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NO.2 A technician is implementing a new network that contains eight Ethernet Routing
Switch (ERS) 8600
switches and uses advanced features. What are two possibilities for generating licenses?
(Choose two)
A. one individual advanced feature license for each ERS8600 chassis
B. one multh-chassis license using multiple MAC addresses
C. one advanced feature license for the network
D. one premier feature license for the network
E. one site license per ERS 8600
Answer: A,B

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NO.3 How many Ethernet Routing Switch (ERS) 4500 Switches can be connected in a
single stack?
A. 4
B. 8
C.9
D. 10
E. 12
Answer: B

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NO.4 What is the front panel port configuration the Ethernet Routing Switch (ERS) 2550TPWR?
A. 48 10/100BaesT ports(PoE on 48 pots)
Two combo 10/100/1000BaseT or SFP port
B. 48 10/100BaesT ports(PoE on 24 pots)
Two combo 10/100/1000BaseT or SFP port
C. 50 10/100BaesT ports(PoE on 25 pots)
Two combo 10/100/1000BaseT or SFP port
D. 50 10/100BaesT ports(PoE on 50 pots)
Two combo 10/100/1000BaseT or SFP port
Answer: B

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NO.5 Where is the rate-limit feature of the Converged Campus architecture limited?
A. uplink ports on the core switches
B. access ports on the edge switches
C. inter Switch Trunk ports on the core switches
D. uplink ports on the edge switches
Answer: B

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NO.6 A technician wants to use the New Unit Quick Configuration feature to add new units to
a stack of
Ethernet Routing Switch (ERS) 5000 switch without resetting it. As well as enabling the
feature, what else
must be done to use the New Unit Quick Configuration feature?
A. Save a template on the base unit
B. Save a template on the backup unit
C. Insert a new switch in the stack
D. Apply the feature license
Answer: A

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NO.7 As stated in RFC 2338, ( Virtual Router Redundancy Protocol) VRRP management
problems can occur
if the address used by the management station is used incorrectly. Which two statements
describe how to
avoid management problems? (Choose two)
A. A VRRP interface MUST accept packets addressed to the IP address(es) associated with
the virtual
router if it is not the IP address owner(priority = 255)
B. A VRRP interface MUST NOT accept packets addressed to the IP address(es) associated
with the
virtual router if it is the IP address owner(priority = 255)
C. A VRRP interface MUST NOT accept packets addressed to the IP address(es) associated
with the
virtual router if it is not the IP address owner(priority = 255)
D. A VRRP interface MUST accept packets addressed to the IP address(es) associated with
the virtual
router if it is the IP address owner(priority = 255)
Answer: A,D

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NO.8 Consider the following deployment requirements:
Support 40 100 Mtv s VoIP telephones, each with a power requirement of 6 Watt
Support 40 directly connected 1000 Mtv s Ethernet workstations with UTP cable
Support four 1Gb/s Ethernet uplinks to the core switch using mulitiode fiber
Which configuration is the minimum hardware required for an Ethernet Routing Switch (ERS)
8306
chassis that will support the above requirements?
A. two 8348TX-PWR
one 8393SF
B. one 8348GTX
one 8348TX-PWR
one 8393SF
C. one 8348GTX
one 8348TX-PWR
one 8308XL
one 8393SF
D. two 8348TX-PWR
one 8308XX
one 8393SF
Answer: B

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NO.9 A technician is configuring Split Multi Link Trunking (SMLT) for an Ethernet Routing
Switch (ERS) 8600
switch cluster. To ensure the fastest possible recovery time, which feature should be
avoided?
A. VLACP
B. MLT
C. 802.3ad
D. SLPP
Answer: B

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frames to be
discarded. Which part of the network is being configured?
A. layer 2 core
B. layer 3 core
C. the edge
D. the uplinks
Answer: D

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Exam Code: 3102
Exam Name: Avaya (Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam)
One year free update, No help, Full refund!
Total Q&A: 69 Questions and Answers
Last Update: 2014-02-24

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NO.1 During a post-installation check of System Manager and Session Manager you discover that
the
Session lager replica node is stuck at "Synchronizing". You run the initTM command in Session
Manager but the replication status does not change.
Which step will be effective in resolving the problem?
A. Reset the enrollment password.
B. Run traceSM to monitor the synchronization events and restart the Security Module.
C. Delete the Session Manager Replica node in System Manager, verify the enrollment password
is valid In System Manager and run the initTM command again in Session Manager.
D. Verify the enrollment password is valid in System Manager and run the initTM command again
in Session Manager.
Answer: D

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NO.2 Which URL should be used to access the web console to install a System Manager template?
A. https://135.0.0.5/webconsole
B. https://135.0.0.6/webconsole
C. https://135.0.0.7/SMGR
D. https://135.0.0.7/webconsole
Answer: C

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NO.3 When performing a remote backup of system Manager data the administrator is asked for a
user
name and password. Which statement best explains why a user name and password are
required?
A. The backed-up data file is encrypted. The username and password are used in encryption
process and subsequently to access the file on restoring backed up data.
B. The backed-up data is stored on a remote server using SCP. The user name and password are
used to login remote server.
C. Because System Manager Date is being exported from the server for security and
authentication purpose system Manager once again checks the administrator's credentials.
D. All System Manager Data is backed up to common storage repository setup during installation.
For system Manager to access the repository the correct user name and password must be
supplied.
Answer: B

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NO.4 Digit Conversion in Adaptation can be specified to modify "origination" type headers.
Which three are origination / source type URIs? (Choose three.)
A. Request-URI
B. P-Asserted-Identity
C. Refer-To (in REFER messages)
D. History-info (calling portion)
E. Contact (in 3xx response)
Answer: B,D,E

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NO.5 Company XYZ has a multi-location voice network. They have Session Manager at their main
site
and Avaya Communication Manager (CM) and Cisco Call Manager at their branch locations.
Which type of messages does Session Manager send to the Avaya and Cisco PBX configured as SIP
Entities to monitor their status?
A. ENTITY
B. LINK
C. OPTIONS
D. STATUS
Answer: C

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NO.6 Which three types of handles can be selected for a user when creating users in system
manger?
(Choose three.)
A. SMTP
B. H.323
C. IBM
D. XMPP
E. Undefined
Answer: A,C,D

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NO.7 After a power failure or database crash, the Postgres database may become corrupted and
the
Postgres server may not restart.
The recovery action is to clear the writer-Ahead Log (WAL) and optionally reset other control data,
using which command?
A. pg_resetxlog
B. pg_clearwal
C. pg_dump
D. service postgresq1 restart
E. service wall restart
Answer: A

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NO.8 A new Application Sequence has already been defined in the network. A technician has been
asked to apply Application Sequence to all incoming calls for all employees in the Berlin office.
Which sequence describes the steps that should be taken?
A. Go to the User Management page and use the filter option to list only the users in the Berlin
office-Select each user from the filtered list and edit each user's User Profile. Apply the new
Application Sequence to the Terminating Application Sequence for each user.
B. Navigate to the Communication Profile Editor and use the filter option to list only the users in
the Berlin location. Select All. Select the new Application Sequence from the Terminating
Application Sequence drop down box.
C. Go to the list of Application Sequences and edit the new Application Sequence, adding the
Berlin location to the list of associated locations.
D. Edit the Berlin Location to include the new Application Sequence as its Terminating Application
Sequence.
Answer: B

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NO.9 Review the output of the command shown in the exhibit.
Which command is used to generate these results and what does it tell you?
A. swversion displays the Session ManagerReleaseinformation.
B. statapp displays the current status of the Session Manager services.
C. initDRS displays the Session ManagerNoderegistration and data replication.
D. traceSM displays a ladder trace of the SIP requests going in and out of the Session Manager.
E. smconfig displays the network information and status the Session Manager.
Answer: E

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NO.10 Which statement is true with regard to SIP Monitoring being enabled on a SIP Entity?
A. Session Manager will monitor the status of that SIP Entity by sending SIP OPTIONS requests.
B. SIP Entity will monitor the status of Session Manager by sending SIP OPTIONS requests.
C. Session Manager will monitor the status of that SIP Entity by sending SIP SUBSCRIBE requests.
D. Session Manager will monitor the status of that SIP Entity by sending SIP NOTIFY requests.
E. System Manager will monitor the status of that SIP Entity by sending SIP OPTIONS requests.
Answer: A

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Exam Code: 3107
Exam Name: Avaya (Avaya Session Border Controller Enterprise Implementation and Maintenance Exam)
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Total Q&A: 65 Questions and Answers
Last Update: 2014-02-24

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NO.1 What do Media Interfaces define?
A. The IP addresses and ports for media
B. The IP addresses and URIs
C. The RTP and TCP ports for media
D. The TLS and RTP ports for media
Answer: A

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NO.2 The site survey gathers what kind of information?
A. Configuration, topology, IP addresses
B. Network bandwidth test results
C. Customer readiness data
D. Server models
Answer: C

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NO.3 Which entity can also function as the Personal Profile Manager (PPM) for a Remote worker
cluster?
A. System Platform
B. Session Manager
C. Communication Manager
D. System Manager
Answer: B

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NO.4 If the Remote Worker cluster is using a Real Server IP and Real Server Port, over which
protocols
are these registration requests routed?
A. HTTP/HTTPS
B. LDAP/PPM
C. FTP/SFTP
D. RTP/SFTP
Answer: A

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NO.5 How many networks are subnets are required to commission the SBC and implement SIP
trunking
on an SBC located in the DMZ?
A. 1
B. 2
C. 3
D. 4
Answer: D

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NO.6 Which pair of elements are configured in a Server Profile?
A. The IP address, the transport protocols
B. The QoS and auto-negotiation settings
C. The Time of Day rules and server FQDN
D. The default gateway and NTP IP addresses
Answer: A

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NO.7 Where do you implement the restriction that equipment can make calls only during a defined
period of the day?
A. Routing Profile
B. Domain Polity Administration
C. Topology Hiding Profile
D. Signaling Interface
Answer: B

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NO.8 When installing either configuration on the same hardware, which statement describes the
relationship between the standalone SBC and the SBC + EMS (“all-in-one”)?
A. The standalone SBC software is the same as the SBC + EMS (“all-in-one”) software.
B. The standalone SBC and the SBC + EMS (“all-in-one”) must be controlled by the same EMS.
C. The standalone SBC and the SBC + EMS (“all-in-one”) are identical, regardless of hardware
platform.
D. The standalone SBC requires a different EMS from the SBC + EMS (“all-in-one”).
Answer: A

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Exam Name: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
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Total Q&A: 77 Questions and Answers
Last Update: 2013-12-31

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NO.1 Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C

Avaya   132-S-708.1   132-S-708.1

NO.2 A customer currently has one contact center in Los Angeles using CONVERSANT? They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use speech
applications to simplify classification and routing of customer calls. They also expect a much higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the IT department.
Which two Voice Self-Service components would closely align with the customer's requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C

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NO.3 Which two hardware components are required for Avaya Interactive Response (IR) using Voice over IP?
(Choose two.)
A.NMS boards
B.Dialogic boards
C.Sun Sparc-based server
D.Communication Manager
Answer:C D

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NO.4 A customer currently has one contact center in Denver using Avaya Interactive Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these features, their
applications are all written in TAS. They are very satisfied with the state of their current applications. They
are opening a new facility in another location and want to have the same Voice Self-Service applications
in this new location. They need the new location operational in four weeks. Cost is an issue. Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C

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NO.5 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent with minimal
input from the caller. Which two speech elements would be required to implement this solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

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NO.6 A healthcare company operates a mail order prescription business. Its contact center primarily takes
orders from existing and new customers. Upper management has decided not to implement an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to ensure that
their application development time is not wasted in the event that they ultimately decide to migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to Avaya Voice
Portal.
Answer:D

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NO.7 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. They would like to implement a more sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced, and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C

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NO.8 Which two methods can be used to get and put data between Avaya Interactive Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D

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NO.9 A garden supply retailer begins taking orders for spring bulbs in early winter. Last year, their customers
started calling for order shipment status as early as late winter. The contact center is open Monday
through Friday. This is a seasonal increase in call volume only. Which three benefits would an Avaya
Voice Self-Service solution provide? (Choose three.)
A.Equalize trunking requirements throughout the entire year.
B.Permit callers to connect to an agent during non-business hours.
C.Permit callers to check on the scheduled date of the shipment 24x7.
D.Eliminate the repetitive or routine task of providing the shipping date to the caller.
E.Reduces the time the caller waits for an agent by automatically providing the date of the scheduled
shipment
Answer:C D E

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NO.10 A current Avaya Interactive Response (IR) customer is aware that the industry is moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies, which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C

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NO.11 A customer wants to answer technical support questions 24x7 yet avoid paying for increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include power-down and
power-up support, explaining where to obtain the three-page troubleshooting document, and the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a 5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information requests.
B.Technical support calls should be delivered to customer service agents during the night and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their problem and get a
callback with the solution.
Answer:A C

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NO.12 Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A.Speaker Verification
B.Application Simulation
C.TAS Application Development
D.VoiceXML Application Development
Answer:B D

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NO.13 Which three elements are required to run an Avaya Voice Portal solution with a speech application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

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NO.14 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. What are three benefits that this company can expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E

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NO.15 Which integration alternative provides optimal routing to an agent based on information gathered at any
given point within a Voice Self-Service application?
A.Avaya Interaction Center
B.Avaya Proactive Contact
C.Avaya Operational Analyst
D.Avaya Interactive Intelligence
Answer:A

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NO.16 Which two hardware components are required for Avaya Voice Portal using Voice over IP? (Choose
two.)
A.NMS boards
B.Dialogic boards
C.Intel/AMD server
D.Communication Manager
Answer:C D

Avaya exam   132-S-708.1   132-S-708.1 answers real questions   132-S-708.1 certification

NO.17 Your customer's company has extensive web services architecture. All communication with customers
has been through web chat and email. Customer demand has required the company to setup a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C

Avaya certification   132-S-708.1   132-S-708.1 test questions

NO.18 A company has decided to enter the ISV business and create custom Voice Self-Service applications for
Avaya platforms. They want to learn a single tool set and would like to be in this business for the
foreseeable future. Which skill set should they develop to be compatible with current and future Voice
Self-Service applications?
A.IVR Designer and VoiceXML
B.Dialog Designer and VoiceXML
C.Voice@Work and ScriptBuilder
D.IVR Designer and Transaction Assembly Script
Answer:B

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NO.19 An Avaya Voice Self-Service customer has a limited service contract for IT and telecommunications.
They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a pager. The
contact center uses Avaya contact center and reporting solutions. The contact center has staff onsite 24
hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-Service ports if
they can have access to the data center to monitor the system's health. There are significant security
concerns with providing this type of access to non-technical staff. Which alternative would allow the
contact center personnel some monitoring capabilities?
A.Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B.Place the self-service ports in front of the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
C.Place the self-service ports behind the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
D.Place the self-service ports in front the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
Answer:A

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NO.20 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To reduce staffing costs, this company has chosen to implement an Avaya Voice Self-Service
solution to process routine orders. They would like to implement a solution for placing calls to customers
when the status of their order changes (processed, shipped, cancelled). They want the calls to provide
the same information as if the customer had come in and requested it from the Avaya Voice Self-Service
solution. Which speech elements would be required to implement this solution?
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Application Builder (SAB)
D.Open Speech Dialog Modules (OSDM)
Answer:B

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Total Q&A: 65 Questions and Answers
Last Update: 2013-12-22

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NO.1 A customer is migrating from Modular Messaging 3.0 on a S3400 server to Modular Messaging
5.2. Which two pieces of information must be obtained to successfully complete this migration?
(Choose two.)
A. the PBX translations
B. the original planning forms for the system that runs on release 3.0
C. the latest analyzed DCT file for the system
D. the private Messaging Application Server (MAS) and Messaging Storage Server (MSS)
NetBIOS name
Answer: B,C

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NO.2 A customer is reporting a delay in receiving messages with their system. They have a 2
Messaging Application Server (MAS) and a Message Storage Server (MSS). The user did not
have any messages when leaving for the day. The next morning the message waiting indicator
was on, and the message was from a client that called the day before.
Which reports should be reviewed to troubleshoot this Issue?
A. Under Programs>Avaya Modular Messaging>Reporting Tools run the System Usage and U
Mailbox statistics reports.
B. Review the Administration History under Logs on the Message Store.
C. Review the Subscriber Activity log under Logs on the Message Store.
D. Review the Server Event log under Logs on the Message Store.
Answer: C

Avaya questions   3200   3200 braindump

NO.3 An installer is manually configuring an Avaya Message Storage Server (MSS). When setting up
the network addressing, the installer must enter a host name for the MSS.
What would be a valid MSS host name in an implementation that uses the Aria TUI?
A. MM52mss-corp
B. MM52mss[corp\]
C. MM52mss_corp
D. MM52mss@corp
Answer: A,C

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NO.4 Which three statements are true about the Enhanced List Application (ELA) lists that can be
used? (Choose three.)
A. The administrator has to setup up an ELA shadow mailbox before users can send ELA
messages.
B. An ELA mailbox is like any other mailbox, allowing such operations as recording a name and a
greeting for the list, and allowing Call Answer messages to be distributed through ELA.
C. Administrators can restrict ELA lists so that users can't reply to messages they receive from the
list.
D. A Modular Messaging Message Storage Server (MSS) system supports a maximum of 250
ELA list and each ELA list can have a maximum of 250 members.
E. ELA members must be local subscribers and cannot be arbitrary e-mail addresses.
Answer: A,B,C

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NO.5 Which backup type is supported for the Avaya Modular Messaging Single Server?
A. Type 2 or 4 DVD RAM cartridge
B. DVD-RW disk
C. FTP/SFTP backup
D. Norton Ghost
Answer: C

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NO.6 A technician wants to determine if Messaging is running and also the state of Internet
Messaging and Enhanced List Application Software.
On a Modular Messaging Message Storage Server (MM MSS), in which location of the Web
Administration pages can this information be found?
A. Reports -> System Evaluation
B. Server Information -> Server Status
C. Utilities -> Messaging DB Audits
D. Logs -> Messaging Start-Up
Answer: B

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NO.7 A system can be set up to run on either S8730, S8800, or HP DL360 G7 hardware that is
configured to just SIP integration.
Which two statements are true about the number of voice channels that an individual Messaging
Application Server (MAS) can support? (Choose two.)
A. In a Single Server configuration, the MAS can support a maximum of 48 voice channels.
B. An individual MAS server can support up 120 voice channels.
C. An individual MAS server can support up to 96 voice channels.
D. An individual MAS server can allow as many possible connections as the bandwidth to the
allows
Answer: A,C

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NO.8 An installer is implementing a Modular Messaging Single Server configuration.
Which kind of file can the installer use to pre-populate data such as networking information in the
pre-installation web pages?
A. DCT
B. EPW
C. MSI
D. OVF
Answer: B

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NO.9 A technician is installing a service pack on a system that uses an Avaya Message Storage Server
(MSS) in a private Windows domain.
To ensure that the updates for the MSS are successfully Installed, on the Messaging Application
Server (MAS), which account should the installer log in as?
A. Corporate Domain User
B. Exchange Administrator
C. Domain Administrator
D. Local Administrator
Answer: D

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NO.10 A customer had a catastrophic failure, and has just finished reloading a system. They would
like to restore all their data horn an ftp/sftp backup. Which statement described the first Step to
restoring their data in this manner?
A. Stop the voice system processing.
B. Install the latest service pack and patches.
C. Administer the TCP/IP settings
D. Reboot the Messaging Storage Server (MSS).
Answer: A

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Exam Code: 3107
Exam Name: Avaya (Avaya Session Border Controller Enterprise Implementation and Maintenance Exam)
One year free update, No help, Full refund!
Total Q&A: 65 Questions and Answers
Last Update: 2013-12-22

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NO.1 Which entity can also function as the Personal Profile Manager (PPM) for a Remote worker
cluster?
A. System Platform
B. Session Manager
C. Communication Manager
D. System Manager
Answer: B

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NO.2 If the Remote Worker cluster is using a Real Server IP and Real Server Port, over which
protocols
are these registration requests routed?
A. HTTP/HTTPS
B. LDAP/PPM
C. FTP/SFTP
D. RTP/SFTP
Answer: A

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NO.3 The site survey gathers what kind of information?
A. Configuration, topology, IP addresses
B. Network bandwidth test results
C. Customer readiness data
D. Server models
Answer: C

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NO.4 When installing either configuration on the same hardware, which statement describes the
relationship between the standalone SBC and the SBC + EMS (“all-in-one”)?
A. The standalone SBC software is the same as the SBC + EMS (“all-in-one”) software.
B. The standalone SBC and the SBC + EMS (“all-in-one”) must be controlled by the same EMS.
C. The standalone SBC and the SBC + EMS (“all-in-one”) are identical, regardless of hardware
platform.
D. The standalone SBC requires a different EMS from the SBC + EMS (“all-in-one”).
Answer: A

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NO.5 What do Media Interfaces define?
A. The IP addresses and ports for media
B. The IP addresses and URIs
C. The RTP and TCP ports for media
D. The TLS and RTP ports for media
Answer: A

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NO.6 How many networks are subnets are required to commission the SBC and implement SIP
trunking
on an SBC located in the DMZ?
A. 1
B. 2
C. 3
D. 4
Answer: D

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NO.7 Where do you implement the restriction that equipment can make calls only during a defined
period of the day?
A. Routing Profile
B. Domain Polity Administration
C. Topology Hiding Profile
D. Signaling Interface
Answer: B

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NO.8 Which pair of elements are configured in a Server Profile?
A. The IP address, the transport protocols
B. The QoS and auto-negotiation settings
C. The Time of Day rules and server FQDN
D. The default gateway and NTP IP addresses
Answer: A

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Exam Code: 132-S-1002.3
Exam Name: Avaya (Avaya Sales Certification Specialist)
One year free update, No help, Full refund!
Total Q&A: 49 Questions and Answers
Last Update: 2013-12-12

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NO.1 A key capability of Avaya's IP Telephony solutions is to extend customer announcements, voicemail
greetings, and other applications from the core to the branches, enabling _____.
A.a higher TCO
B.branch office managers to maintain and administer their own communications systems
C.consistent user experiences
D.each user to have a different, customized experience
Answer:C

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NO.2 Which is NOT a common business problem addressable by Avaya's IPT solutions?
A.Inability to get the appropriate parties together to make decision
B.Inability to communicate during a major business interruption
C.Multiple disparate systems that are expensive to maintain
D.Disconnected branch offices
Answer:A

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NO.3 Which enterprise is defined by having over 1000 users, mulitple locations, are often multinational, and
have complex business models?
A.Very-small-sized
B.Small-sized
C.Mid-sized
D.Large-sized
Answer:D

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NO.4 Which are the three basic functions of the Communication Manager Software?
A.PBX functionality, Contact Center functionality, Mobility Server
B.PBX functionality, Mobility Server, IP Softphone
C.Mobility Server, Contact Center functionality, DoS Protection Server
D.Contact Center functionality, PBX functionality, SIP Enablement
Answer:A

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NO.5 Avaya will have direct resources assigned for primary coverage for which two of the following account
types? (Choose two.)
A.Non Global / US Named
B.US Named
C.Global
D.All account types
Answer:B C

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NO.6 In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make good
decisions on behalf of customers and to provide personalized customer service?
A.Access to actionable customer data through a single database and reporting platform
B.Ability to extend applications outward through the enterprise
C.Access convenient communications capabilities to find and reach people more effectively
D.Best practice use of technology
Answer:A

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NO.7 SIP is a key enabler of intelligent communications because it allows for monitoring of _____.
A.presence
B.metrics
C.call volume
D.process
Answer:A

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NO.8 Partners selling to Global Accounts at the Avaya Direct Account Team's invitation must sell which of the
following?
A.Avaya Services only
B.Avaya products only
C.Avaya content for both products and services where Avaya has an applicable offer
D.Any products or services they choose
Answer:C

Avaya   132-S-1002.3   132-S-1002.3   132-S-1002.3

NO.9 A business process consists of a set of steps that an organization typically uses to execute daily
business and is _____.
A.measurable using Key Process Indicators
B.measurable using Key Performance Indicators
C.measurable using Key Process Instances
D.measurable using Key Primary Indicators
Answer:A

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NO.10 Who determines the maintenance renewal strategy when a Partner has previously sold a maintenance
agreement to a non Global / US Named Account? (Choose two.)
A.The Avaya Direct team owns the maintenance renewal strategy.
B.The Avaya Telesales team owns the maintenance renewal strategy.
C.The end-user customer.
D.The Partner owns the maintenance renewal strategy, which may include a Channel Service Agreement,
Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer:C D

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